
TERMS AND CONDITIONS
KI IMMUNE DEFENCE FORTE AND KI IMMUNE DEFENCE & ENERGY FORMULA MONEY BACK GUARANTEE OFFER
- Information on how to claim forms part of these Terms and Conditions. By making a claim, claimants agree to be bound by these Terms and Conditions. Claims must comply with these Terms and Conditions to be valid. Offer not valid in conjunction with any other offer.
- Offer is only open to Australian and New Zealand residents aged 18 years or over.
- Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st
- Offer commences for purchases on 01/08/24 and closes for purchases at 11:59pm AEST on 30/09/24 (“Purchase Period”). Any Qualifying Transactions that occur after the Promotional Period are ineligible for the offer. Claims open on 01/08/24 and close at 11:59pm AEST (“Claim Period”).
- To be eligible to submit a claim:
5.1. Individuals must, during the Offer Period, purchase one (1) Ki Immune Defence Forte or one (1) KI Immune Defence & Energy Formula product (“Eligible Product”) from any pharmacy in Australia (“Qualifying Transaction”).
5.2 Individuals must, during the Offer Period, purchase one (1) KI Immune System & Energy Formula product (“Eligible Product”) from any pharmacy in New Zealand (“Qualifying Transaction”). - To claim the offer, individuals must, within the Claim Period and within 90 days of their purchase (as shown on their receipt), undertake the following steps:
6.1. Notify a Martin & Pleasance customer service representative via email that they are not satisfied with the Eligible Product.
6.2. Provide the requested details including their full name, contact number, valid email address, postal address, proof of purchase.
6.3. The claimant must then return the original packaging of the Eligible Product in an envelope or box to the reply paid address: MARTIN & PLEASANCE REPLY PAID 2054, SOUTH MELBOURNE, VIC, 3205. Claimants must include the same name, contact number, valid email address, postal address and proof of purchase that was provided to the Martin & Pleasance customer service representative.
6.4. Once the Eligible Product is received, a Martin & Pleasance’s customer service representative will contact the valid claimant to obtain their BSB and Account Number.
6.5. The refund will then be processed via EFT. - The Promoter reserves the right, at any time, to verify the validity of claims and claimants (including a claimant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the offer. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
- Incomplete or indecipherable claims will be deemed invalid.
- Only one (1) claim will be permitted per person.
- Claimants must retain their original purchase receipt(s) for all claims as proof of purchase. Failure to produce the proof of purchase for all claims when requested may, in the absolute discretion of the Promoter, result in invalidation of ALL of a claimant’s claims. Purchase receipt(s) must clearly specify the store of purchase and that the purchase of the Eligible Product was made during the Offer Period but prior to claim.
- If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
- The Promoter’s decision is final and no correspondence will be entered into.
- Successful claimants will be notified by email.
- The Promoter’s decision is final and no correspondence will be entered into.
- An eligible claimant who submits a valid claim will receive:
15.1. A refund of the price paid by the claimant for the Eligible Product via EFT, inclusive of GST, up to a maximum of AUD$59.10. EFT refunds will be transferred to the nominated account within seven (7) business days of validation of the claim. The claimant must allow twenty-eight (28) business days for this refund to be processed. Only those claimants who provide all the required information as outlined in clause 6 will be eligible for the offer. Refund payments are only available in Australia. If multiple Eligible Products are purchased within a transaction, the Promoter will only provide a refund (up to AUD$59.10) for one (1) Eligible Product within the transaction for which the claimant provides an explanation that they were unsatisfied with the Eligible Product. If there is any question of which Eligible Product the explanation relates to, the Promoter will make final determination of the Eligible Product to which the refund will apply. The Promoter holds no responsibility if a claimant provides incorrect EFT or personal details and refund is provided to an incorrect account issued to an incorrect name.
15.2. A refund of the price paid by the claimant for the Eligible Product via EFT, inclusive of GST, up to a maximum of NZD$57.95. EFT refunds will be transferred to the nominated account within seven (7) business days of validation of the claim. The claimant must allow twenty-eight (28) business days for this refund to be processed. Only those claimants who provide all the required information as outlined in clause 6 will be eligible for the offer. Refund payments are only available in New Zealand. If multiple Eligible Products are purchased within a transaction, the Promoter will only provide a refund (up to NZD$57.95) for one (1) Eligible Product within the transaction for which the claimant provides an explanation that they were unsatisfied with the Eligible Product. If there is any question of which Eligible Product the explanation relates to, the Promoter will make final determination of the Eligible Product to which the refund will apply. The Promoter holds no responsibility if a claimant provides incorrect EFT or personal details and refund is provided to an incorrect account issued to an incorrect name. - If for any reason a claimant does not claim the offer by the time stipulated by the Promoter, then the offer will be forfeited.
- Claimants who use multiple email addresses, residential addresses and/or aliases may be disqualified.
- Claimants consent to the Promoter using their name, likeness, image and/or voice in the event they are a successful claimant (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this offer (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
- If this offer is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the offer, as appropriate.
- Any cost associated with accessing the claim website is the claimant’s responsibility and is dependent on the Internet service provider used.
- Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer.
- Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in offer value to that stated in these Terms and Conditions; or (e) any tax liability incurred by a claimant.
- The Promoter collects personal information (“PI”) in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://www.martinandpleasance.com/terms-conditions/. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose claimant’s personal information to any entity outside of Australia or New Zealand.
- The Promoter is Martin & Pleasance (ABN 67 097 455 314) of 7 Rocklea Drive, Port Melbourne 3207 VIC, telephone 18 0065 2443 (“Promoter”).